IBA-Approved Packers and Movers: What to Check Before Booking
Check the current IBA record, company identity, written quotation, insurance documents and delivery handover before booking a mover.
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Sending a vehicle to another city needs a clear handover plan. The make and model, running condition, collection point and destination help determine the arrangements to discuss. Share these details before booking so you know how the vehicle will be collected and received.
Include the make, model and whether the car or bike is in running condition. Mention modifications, low ground clearance, loose accessories or any existing damage. If you are moving more than one vehicle, list them separately.
Ask which transport arrangement is available for your route and how loading, unloading and collection will work. Do not assume a particular carrier type or doorstep access until it has been confirmed for the addresses involved.
Tell us the vehicle type and model, pickup, destination and preferred date.
Discuss the proposed carrier arrangements, pickup and delivery access, required documents and quotation.
Review the vehicle condition and handover details at collection. Confirm any preparation needed before pickup.
Coordinate the agreed vehicle transport and remain in contact about delivery arrangements.
Review the vehicle condition and handover details when receiving it at the destination.
Confirm the services, responsibilities and proposed arrangements in your quotation before booking.
Discuss Your RequirementsTake clear photographs of the vehicle's exterior and any existing marks. Record the odometer reading and list the keys and accessories handed over. Review the condition record with the person collecting the vehicle and keep a copy.
Remove personal belongings and loose items. Follow the agreed preparation instructions for fuel, alarms and accessories; requirements can differ by vehicle and transport method. Ask which documents are needed before the collection date.


Provide an accessible delivery point and the contact details of the authorised recipient. Discuss the proposed delivery window and how updates will be shared. If building or road access is restricted, agree an alternative handover point in advance.
At delivery, compare the vehicle with the collection record and note any concern promptly. Keep the transport paperwork and relevant photographs together so any follow-up has a clear record.
Vehicle type, route, collection and delivery access, and the chosen transport arrangement affect the quotation. Clarify what handling is included and whether any additional pickup or delivery charges apply.
If cover is offered, ask for the insurer, policy wording, declared value, exclusions and claim procedure before accepting it. For belongings travelling separately, see our home shifting service.
DZ Cargo brings 11+ years of moving experience and IBA-approved services to the planning of your relocation. Our trained team helps organise the work around your belongings, access conditions and destination. Review the service details and quotation with us before booking.
Do not assume they can. Remove personal items unless the carrier has explicitly accepted them in the written scope. Vehicle transport and household-goods transport may have different conditions.
Share both addresses so access and route availability can be checked. The final collection and handover points should be confirmed before booking.
Tell us about its condition before requesting a quote. Special handling may be necessary and availability must be checked; ordinary vehicle collection should not be assumed suitable.
Ask for the proposed window and the conditions that can affect it. Confirm the schedule and update arrangements with the team rather than relying on a generic transit-time claim.
Share your pickup, destination and preferred date, along with the items or services involved. We will help you work through the next steps and prepare a quotation for your requirements.
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Check the current IBA record, company identity, written quotation, insurance documents and delivery handover before booking a mover.
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